Last Updated: 18/07/2025

At GullyVastra, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer an easy and transparent return and refund process. You have 5 days from the date of delivery to request a return. This policy ensures fairness and maintains the quality of our clothing for all customers.

Eligibility for Returns

• To be eligible for a return, the item must:
• Be in the same condition as received
• Be unused, unworn, and unwashed
• Have all original tags attached
• Be in its original packaging
• Include the receipt or proof of purchase

How to Start a Return

Email us at ankurgurjardm@gmail.com with your order number and reason for return.

Once your return request is approved, we will send you:

A return shipping label

Instructions on how and where to send your package

Return Address:

Indore, Madhya Pradesh, India 452011

Note: Do not send any items back without prior confirmation. Unapproved returns will not be accepted.

 

Items That Cannot Be Returned

We do not accept returns for the following:

• Custom-made or personalized products
• Sale or discounted items
• Gift cards
• Personal care items (e.g. beauty products)
• Perishable goods (e.g. food, flowers, plants)
• Hazardous or flammable items (e.g. chemicals, sprays)

Damaged, Defective, or Incorrect Items

Please check your order upon delivery. If your item is damaged, defective, or if you received the wrong product, contact us immediately at ankurgurjardm@gmail.com. We’ll evaluate the issue and make it right by offering a replacement or refund.

Exchanges

To get a different size or color, please return the original item (following the process above). After your return is accepted, you can place a new order separately.

EU Customers – 14-Day Cooling Off Period
If your order was delivered to a location in the European Union, you have the right to cancel or return your order within 14 days for any reason. The return must meet the same eligibility conditions listed above.

Refund Process

Once we receive and inspect your return, we’ll notify you of the refund status.

If approved, the amount will be refunded to your original payment method within 10 business days.

Please note: Refunds may take additional time depending on your bank or credit card provider.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, contact us at https://gullyvastra.com